EXPERIENCE CENTER

Mc Millin Furniture Inc Yale, MI

Experience Center Location:  
Mc Millin Furniture Inc
1 S Main St
Yale, MI 48097

Google Plus Code:
Get Directions To This Location
46H2+WH Yale, Brockway Township, MI

Call Experience Partner:
(810) 387-2626

Hours:

Monday 9:00AM - 8:00PM
Tuesday 9:00AM - 6:00PM
Wednesday 9:00AM - 6:00PM
Thursday 9:00AM - 8:00PM
Friday 9:00AM - 6:00PM
Saturday 9:00AM - 5:00PM
Sunday Closed

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Conventional wisdom says McMillin's Furniture in Yale never should survived since 1948. For starters, the corner building bought by Charles and Sophie McMillin in 1948 was "jinxed," the townspeople told them. No business had ever survived at that location for more than five years.  Finally, in the 1980s, at a time when many family-owned businesses in small communities were folding, McMillin's expanded to its current 30,000 square foot location. Chuck McMillin, second-generation owner literally grew up with the business-standing by his mother's side as a 12-year-old delivery boy in 1960, then becoming president upon his mother's retirement. "I give my mother credit for teaching me how to treat people, how to run a business, and how to deliver excellent customer service," says McMillin. "I think she would be happy with the progress I've made." McMillin's oldest son, Justin, has joined his father in the family business.  He has attended furniture Industry shows in High Point, North Carolina with his dad since he was 18 so he could better serve customers. McMillin and his wife, Sherry, have two other children: Brett, and Lindsey. As a family business, McMillin's likes to treat customers like family.  McMillin's carries a broad range of furniture and accessories, including home office decor, lighting, clocks, floor coverings, window treatments and wallpaper. The staff of 15 includes three decorators who know how to make all the merchandise in the store work together to create the desired look for a customer's home. "The decorators have been a real plus for us," says McMillin. "People are busy today. We offer them a way to put together a room the way they want it without having to go to several different stores. It's part of giving them good value for their dollar." Value and service are two of McMillin's bywords. He says, "You can have a great building, nice merchandise, fancy trucks, but if you don't have customers, you don't have a business." While that business philosophy hasn't changed since 1948, McMillin has found new ways to implement it. In 1989 the store added a computer system with a customer service program. "We keep customer histories, so we know what they bought, when they bought it, what fabric they selected, when it was delivered, and what problems they've had," McMillin explains. "We track our customer problems, then critique them once a week so we know what we need to do to improve our service. That keeps us ahead of the competition." The store has added a toll-free number and an e-mail address to make it easier for customers to contact the store.  McMillin says that the Michigan Retailers Association has been a big help to him as a small-business person. "I attribute a lot of our success to MRA. The workers' compensation insurance fund, health insurance, the credit card program--they all have been terrific for us," he says. "If I have questions about laws or legislation, I know I can call and get answers. They're like family." Paul Williams, a former MRA board member and retired Yale business owner, is also part of the McMillin's Furniture "family." He does consulting work for McMillin and assists him in critiquing the business and researching future plans for the company's growth. While a lot of small-town furniture stores have gone out of business, his continues to grow." "You have to keep trying new things," he adds. "If you don't keep changing, you'll get rolled over by the competition. Plus, doing new things is more fun and you don't get bored." "This is why working with Harvest Green Mattress was a must for us."  "We know our Customers deserve a Healthy Sleep Option and now we have it"

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About Our Harvest Green Experience Center Partners

We have found that we are not the only organization that shares the same passion for natural, green, healthy sleep.  Our green sleep partners also believe that healthier sleep products produced with a greener carbon footprint are better for all.  We believe that most traditional online mattress providers receive their mattresses back on a consistent basis.  Even though you have the option to return most online sleep options, it still doesn't mitigate the lost time, effort and hassle of finding a new sleep option.  We invite our Customers to try before they buy.  It's a step that simply just can not be done by purchasing solely online.  We offer the very best of both options.  You can buy directly online or, try the bed out locally if you wish. Both options will still afford you the 100-Night Sleep Trial period.  Sleep preferences can be very subjective and vary from person to person.  In the end, we believe this will save our precious customers time, hassle and, also limit our overall waste a great deal. Our ultimate goal is to eliminate waste wherever possible.  Can't find a Harvest Experience Center Partner close enough to you? Not a problem, we still grant you the 100-Night Sleep Trial and you are free to purchase directly online now.   Want to recommend your favorite local sleep shop or Furniture Retailer in your area? Click here    Or, if you're passionate enough about our product maybe you yourself would like to become a licensed Harvest Experience Center.   Either way, we would love to hear from you! Each Harvest Experience Center Location is independently owned and operated; therefore, they may set individual policies outside of our standard terms and conditions regarding returns, exchanges and sleep trial periods.   

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