Warranty



Mattresses ↓

Mattress Toppers ↓

Adjustable Beds ↓

Pillows ↓




Harvest Green, Vegan Mattresses

25-YEAR LIMITED MATTRESS WARRANTY

Starting on the date of purchase, your Harvest Green Mattress, Harvest Vegan Mattress, (the “Mattress”) is covered with a 25-year limited warranty (the “Mattress Warranty”). This Mattress Warranty extends to the original purchaser of the Mattress and extends to all mattresses purchased directly from Harvest Green Mattress, or, an approved Harvest Green Retail Experience Partner. The “original purchaser” for the purposes of this Mattress Warranty is the first purchaser of the Mattress from directly from Harvest Green Mattress or an approved Harvest Green Retail Experience Partner. This Mattress Warranty is not transferable and applies only to a mattress purchased from Harvest Green Mattress by the original purchaser.

Harvest Green Mattress warrants the Mattress against defects in material and workmanship set forth below (“Defects”) for a period of 25 years. If your Mattress has a defect covered under this Mattress Warranty, Harvest Green Mattress’ sole and exclusive liability (and your sole remedy under this Mattress Warranty) will be, at Harvest Green Mattress’ option, to provide a replacement Mattress, subject to your fulfillment of your responsibilities as set forth herein.

In the event Harvest Green Mattress chooses to replace the Mattress, the replacement will be of the same model and size as the original Mattress purchased. In no event will a substitution model be used as a replacement except in the case of a discontinued mattress; in this event a Mattress of like build and design, at Harvest Green Mattress’ discretion, will be used as a replacement for the defective Mattress.

WARRANTEE RESPONSIBILITIES

The Mattress Warranty begins at the time the Mattress is purchased by the warrantee, when the Mattress is used normally for its intended purposes and on a rigid, solid surface or slatted bed base that is structurally capable of supporting the weight of the Mattress and user(s).
A proper bed frame is defined, for the purpose of this Mattress Warranty, as having at least five to six (5-6) leg support for a Queen, King, and California King Mattress, four (4) leg support for Twin and Full Mattresses. For slatted style bed frames, there cannot be greater than five (5) inches between each slat in order to provide ample structural support for the foundation and user(s). Each slat needs to be a minimum of two and a half (2.5) inches wide.
In the case of a Mattress that is packaged in a compressed and rolled manner, also referred to as a “bed-in-a-box,” the Mattress Warranty is valid only for product that was opened within thirty (30) days of receiving the Mattress to prevent compression for an extended period of time. A Mattress that is compressed for a prolonged period will have structural damage and/or condensation from being packaged for an extended period of time.
Harvest Green Mattress makes no medical or health claims regarding its Mattresses. Allergies, discomfort, or other conditions, are not covered under this Mattress Warranty. Any questions or concerns regarding medical or health conditions should be addressed by a licensed physician.
It is recommended that the user rotate the Mattress head-to-toe, once a month for the first six months, then every other month for the life of the Mattress, to ensure even wear. Failure to do so may void this Mattress Warranty.
In select events where Harvest Green Mattress approves the issuance of a replacement Mattress, Harvest Green Mattress may ask that you assist in the donation process of the used Mattress to charity to help repurpose the Mattress for someone in need. In that case, you will be required to provide a written receipt or proof of return, disposal or donation of the original, defective Mattress, from a legitimate organization, before any replacement mattress or refunds will be issued. This Mattress Warranty is not transferable and applies only to a mattress purchased from Harvest Green Mattress by the original purchaser.

DEFECTS COVERED UNDER THE MATTRESS WARRANTY:

  • Any VISIBLE indentation equal or greater than one (1) inch that is NOT associated with or resulting from a faulty, improper or unsupportive foundation, box spring or platform that is not designed or constructed so that it is capable of handling the combined weight of the foundation and its intended users. The indentation must be visible to the naked eye when no weight is applied to the top of the Mattress. If the purchaser uses an inappropriate foundation, box spring or base as determined by Harvest Green Mattress, the Mattress Warranty, without limitation, will be void. Harvest Green Mattress may require the purchaser to provide proof of the quality of the foundation, box spring or base used. To substantiate this proof Harvest Green Mattress may request Video or Images expressing defects.
  • Any physical flaw in the natural latex foam that causes it to split or crack under conditions of normal use and proper handling.
  • Any manufacturing defect in the Mattress cover such as the fabric tearing or stitching unraveling. Any cosmetic damages to the Mattress, NOT caused by normal wear and tear or that affect the performance of the Mattress.

THE HARVEST GREEN MATTRESS WARRANTY DOES NOT COVER:

  • Normal wear and tear or any condition resulting from misuse or abuse of the Mattress or failure to keep the Mattress clean and free of stains and potentially unsanitary conditions.
  • A normal increase in softness due to normal usage.
  • Comfort preference. Any comfort level description of any Mattress is solely provided as a guideline and Harvest Green Mattress does not guarantee the firmness or softness quality of any Mattress, nor does it warrant that a particular comfort preference will be to your liking.
  • Mold, odors, and/or discoloration caused by abnormal care including, but not limited to liquid spills, improper ventilation including, but not limited to humid climates and/or areas where the Mattress is exposed to excessive water or humidity.
  • Damage associated with an improper bed frame, foundation, box spring, or base as determined soley by Harvest Green Mattress.
  • Imperfections that do not prevent ordinary use and enjoyment of the Mattress by a reasonable person are not considered to be defects. For example, surfaces may not be perfectly even, and corners may not be perfectly shaped or symmetrical. These are not defects for which you can seek a remedy under this Mattress Warranty. More specifically, this Mattress Warranty excludes: (a) minor imperfections and slight cosmetic flaws; (b) normal wear and tear; (c) tears, stains, soiling, burns, and discoloration that occur over time; (d) dampness or mold; (e) individual or personalized preferences relating to firmness, texture, comfort, etc.; (f) normal body impressions not greater than one (1) inch in the Mattress as measured below the quilt level — in other words, some settling of the fiber in the quilt should be expected and is not considered a defect); (g) individual or personalized allergies and sensitivities; and (h) naturally occurring cotton, wool, or latex foam aromas.
  • In addition, this Mattress Warranty does not cover conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Warranty: (a) any unsanitary condition; (b) burns; (c) use of the Product on an improper bed frame; (d) physically abusing the Mattress; (e) attempting to clean the Mattress in an inappropriate manner; and (f) improper storage of the Mattress (including storage in damp locations, areas infested with insects or rodents, or any other unprotected storage areas); and (g) purchase from resellers who are not authorized retailers of Harvest Green Products.
  • Any and all of the above described defects may be subject to verification by a nearby Harvest Green Mattress Experience Partner.

YEARS 1-10: FULL COVERAGE — NON-PRORATED

During the first ten (10) years of the Mattress Warranty, Harvest Green Mattress will not charge purchaser to repair or replace purchaser’s mattress if it qualifies under the Mattress Warranty. This period is non-prorated which means that Harvest Green Mattress does not charge a percentage of the repair costs or replacement product based on the amount of time you slept on the mattress prior to noticing a defect.

YEARS 11-25: LIMITED COVERAGE — PRORATED

During years 11-25 of the Mattress Warranty, Harvest Green Mattress will, at its option, replace the mattress at a prorated charge to the purchaser in addition to transportation and/or shipping charges. The prorated replacement charged will be dependent on the year that the Mattress is replaced.

If the Mattress is replaced during the eleventh (11th) year, the prorated replacement charge the purchaser pays will be fifty (50) percent of the original purchase price. If the Mattress is replaced after the eleventh (11th) year, but before the twenty-first (21st) year, the prorated replacement charge the purchaser pays will increase by five (5) percent for each subsequent year of the prorated period (i.e. 55% of the original purchase price if replaced during year twelve (12); 60% of the original purchase price if replaced during year thirteen (13), etc. If the mattress is replaced in year twenty-one (21) or any point thereafter prior to expiration of the Mattress Warranty the prorated replacement charge will be 95% of the original purchase price.

The replacement will be of the same model and size as the original Mattress purchased. In no event will a substitution model be used as a replacement except in the case of a discontinued Mattress. In this event, a Mattress of like build and design, at Harvest Green Mattress’ discretion, will be used as a replacement for the defective Mattress. Replaced or repaired Mattresses are subject to the same Mattress Warranty as the original Mattress. If you obtain a replaced or repaired Mattress, the warranty term of the replaced or repaired Mattress begins from the date of purchase of the original Mattress. If applicable, a replacement mattress ends your sleep trial.

MAKING A CLAIM

To make a valid claim under this Mattress Warranty, you must: Fill out a warranty ticket supplied when you contact support@harvestgreenmattress.com. This should include a brief narrative describing the defect and how it is affecting the performance of the Mattress.
You must also provide:

  • Valid original proof of purchase demonstrating date of purchase and that the claimant is the original purchaser and still has the bed. Retail receipt if purchased direct from an approved Harvest Green Experience Partner.
  • Photographic evidence of the law tag evidencing that the law tag remains on the bed and has not been altered.
  • Photos of the defect if you believe it would help Harvest Green Mattress understand the nature of the defect, or if Harvest Green Mattress requests them.

Please send all requested documentation to support@harvestgreenmattress.com. You are responsible for submitting your claim with sufficient supporting documentation for Harvest Green Mattress to provide a remedy if necessary. Harvest Green Mattress reserves the right, in Harvest Green Mattress’ sole discretion, to require photographs, further information or descriptions, or to send a representative or independent Mattress inspector to physically inspect the Mattress prior to accepting your claim under this Mattress Warranty. Your Mattress Warranty may be voided if you refuse to cooperate with an investigation, provide adequate responses to requests, or comply with any provision of this Mattress Warranty.

The serviceable area for all Harvest Green Mattress, is addresses within the 50 states of the United States only, including Alaska and Hawaii. If your Harvest Green Mattress, product is located outside the USA, you are responsible for any costs associated with pick-up and return.

DISCLAIMER: LIMITATIONS ON LIABILITY

To the maximum extent permitted by applicable law, Harvest Green Mattress and its authorized resellers (Experience Partners), distributors, and/or suppliers make no representations, warranties or conditions, express or implied, beyond those set forth in this warranty and non-puffery claims in Harvest Green Mattress marketing materials. Each of those parties disclaims any and all warranties or conditions, express, statutory and implied. Some jurisdictions do not allow the limitation or exclusion of certain warranties or conditions, so some of the above exclusions may not apply to you. There are no warranties that extend beyond the face of this document.

In no event will Harvest Green Mattress or its resellers, distributors, and/or suppliers be liable for any damages, including without limitation any indirect, consequential, special, incidental, or punitive damages arising out of, based on, or resulting from your or any third party’s purchase and/or use of the product, even if Harvest Green Mattress or such other party has been advised of the possibility of such damages. These limitations and exclusions apply without regard to whether the damages arise from (1) breach of contract, (2) breach of warranty, (3) negligence, or (4) any other cause of action, to the extent such exclusion and limitations are not prohibited by applicable law. Some jurisdictions do not allow the limitation or exclusion of certain damages, warranties or conditions, so some of the above limitations may not apply to you. In no case shall Harvest Green Mattress’ liability exceed the purchase price paid for the mattress giving rise to any such liability.

ARBITRATION

If a dispute arises between you and Harvest Green Mattress arising out of or relating to this Mattress Warranty, that dispute will be resolved in accordance with the general dispute resolution provisions of the Harvest Green Mattress terms of service. The arbitration conducted pursuant to this provision will be deemed final and binding and will not be subject appeal absent extraordinary circumstances. You must seek arbitration for disputes arising out of this Mattress Warranty prior to exercising any rights or seeking any remedies created by the Title I of the Magnuson Moss Warranty Act or any state law relating to consumer product warranties.

As in all other dispute situations under the Harvest Green Mattress terms of service, an arbitration concerning a dispute arising out of or relating to this Mattress Warranty will not be combined with any other proceeding or arbitration against one of the parties. In addition, to the maximum extent permitted by applicable law, you will only be permitted to assert your own claim, and may not appear as a representative of the interests of any other person, entity or class of consumers (including a private attorney general or otherwise). Some states do not allow the exclusion or limitation of incidental or consequential damages in connection with the sale of consumer products, so the above limitation or exclusion of incidental or consequential damages may not apply to you.

GOVERNING LAW

This limited Mattress Warranty will be governed by the laws of the State of Illinois.

WARRANTOR

Harvest Green Mattress
3535 W 47th St Chicago, IL 60632
support@harvestgreenmattress.com

Back to Top





HARVEST GREEN & VEGAN MATTRESS TOPPERS

10-YEAR LIMITED MATTRESS TOPPER WARRANTY

If you purchased your Mattress Topper on the same order as your mattress, the warranty is extended to a 25-year limited warranty.
Beginning on the date of purchase, your new Harvest Green Mattress Topper and Harvest Vegan Mattress Topper (the “Mattress Topper”) is covered by a 10-year limited warranty (the “Mattress Topper Warranty”). This Mattress Topper Warranty extends to the original purchaser of the Mattress Topper, and extends to all Mattress Toppers purchased directly from Harvest Green Mattress, (“Harvest Mattress”). The “original purchaser” for the purposes of this Mattress Topper Warranty is the first purchaser of the Mattress Topper from Harvest Green Mattress. This Mattress Topper Warranty is not transferable and applies only to a Mattress Topper purchased from Harvest Green Mattress by the original purchaser.
Harvest Green Mattress warrants the Mattress Topper against the defects in material and workmanship set forth below (“Defects”) for a period of 10 years from the time your Mattress Topper is purchased by you, when the Mattress Topper is used normally for its intended purposes on top of an existing mattress.

If your Mattress Topper has a defect covered under this Mattress Topper Warranty, Harvest Green Mattress’ sole and exclusive liability (and your sole remedy under this Mattress Topper Warranty) will be, at Harvest Green Mattress’ option, to provide a replacement Mattress Topper, subject to your fulfillment of your obligations as set forth herein.
In the event Harvest Green Mattress chooses to replace the Mattress Topper, the replacement will be of the same model and size as the original Mattress Topper purchased. In no event will a substitution model be used as a replacement except in the case of a discontinued Mattress Topper, in this event a Mattress Topper of like build and design, at Harvest Green Mattress’ discretion will be used as a replacement for the defective Mattress Topper.

YOUR RESPONSIBILITIES

 In the case of a Mattress Topper that is packaged in a compressed and rolled manner, your Mattress Topper Warranty is valid if your product was opened within two (2) weeks of receiving the Mattress Topper to prevent compression for an extended period of time. A Mattress Topper that is compressed for a prolonged period may have structural damage and/or condensation from being packaged for an extended period of time.
Harvest Green Mattress makes no medical or health claims regarding its Mattress Toppers. Allergies, discomfort, or other conditions are not covered under this Mattress Topper Warranty. Any questions or concerns regarding medical or health conditions should be addressed by a licensed physician.
It is recommended that users rotate their Mattress Topper head-to-toe, once a month for the first six months, then every other month for the life of their mattress, to ensure even wear.
In the event of the issuance of a replacement Mattress Topper, Harvest Green Mattress may ask you to assist in donating the used Mattress Topper to a local charity to help repurpose the Mattress Topper to someone in need. In that case, you will be required to provide a written receipt or proof of return, disposal, or donation of the original, defective mattress, from a legitimate organization, before any replacement mattress or refunds will be issued. Harvest Green Mattress is not responsible for any costs incurred from repackaging and cannot reimburse customers for a replacement box or packaging services. This Mattress Topper Warranty is not transferable and applies only to a Mattress Topper purchased from Harvest Green Mattress by the original purchaser.

DEFECTS COVERED UNDER THE MATTRESS TOPPER WARRANTY:

  • Any VISIBLE indentation equal or greater than one (1) inch that is NOT associated with or resulting from faulty or improper usage. The indentation must be visible to the naked eye when no weight is applied to the top of the Mattress Topper.
  • Any physical flaw in the natural latex foam that causes it to split or crack under conditions of normal use and proper handling.
  • Any manufacturing defect in the Mattress Topper cover such as the fabric tearing or stitching unraveling. Any cosmetic damages to the Mattress Topper, not caused by normal wear and tear or that affect the performance of the Mattress Topper.

THIS MATTRESS TOPPER WARRANTY DOES NOT COVER:

  • Using the Mattress Topper on any other surface other than an existing mattress.
  • Normal wear and tear or any condition resulting from misuse or abuse of the Mattress Topper or failure to keep the Mattress Topper clean and free of stains and potentially unsanitary conditions.
  • A normal increase in softness due to normal usage.
  • Comfort preference. Any comfort level description of any mattress is solely provided as a guideline and Harvest Green Mattress does not guarantee the firmness or softness quality of any Mattress Topper, nor does it warrant that a particular comfort preference will be to your liking.
  • Physical abuse or damage to the structure and/or materials, including, but not limited to burns, cuts, tears, and/or liquid damage.
  • Mold, odors, and/or discoloration caused by abnormal care including, but not limited to liquid spills, improper ventilation, including, but not limited to humid climates and/or areas where the Mattress Topper is exposed to excessive water or humidity.
  • Imperfections that do not prevent ordinary use and enjoyment of the Mattress Topper by a reasonable person are not considered to be defects. For example, surfaces may not be perfectly even, and corners may not be perfectly shaped or symmetrical. These are not defects for which you can seek a remedy under this Mattress Topper Warranty. More specifically, this Mattress Topper Warranty excludes: (a) minor imperfections and slight cosmetic flaws; (b) normal wear and tear; (c) tears, stains, soiling, burns, and discoloration that occur over time; (d) dampness or mold; (e) individual or personalized preferences relating to firmness, texture, comfort, etc.; (f) normal body impressions not greater than one (1) inch in the Mattress Topper as measured below the quilt level — in other words, some settling of the fiber in the quilt should be expected and is not considered a defect); (g) individual or personalized allergies and sensitivities; and (h) naturally occurring cotton, wool, or latex foam aromas.
  • In addition, this Mattress Topper Warranty does not cover conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Mattress Topper Warranty: (a) any unsanitary condition; (b) burns; (c) use of the Mattress Topper on an improper bed frame; (d) physically abusing the Mattress Topper; (e) attempting to clean the Mattress Topper in an inappropriate manner; and (f) improper storage of the Mattress Topper (including storage in damp locations, areas infested with insects or rodents, or any other unprotected storage areas); and (g) purchase from resellers who are not authorized retailers.

YEARS 1-5: FULL COVERAGE — NON-PRORATED

During the first five (5) years of the Mattress Topper Warranty, Harvest Green Mattress will not charge purchaser to repair or replace purchaser’s Mattress Topper if it qualifies under the Mattress Topper Warranty. This period is non-prorated, which means that Harvest Green Mattress does not charge a percentage of the repair costs or replacement product based on the amount of time you slept on the Mattress Topper prior to noticing a defect.

YEARS 6-10: LIMITED COVERAGE — PRORATED

During years 6-10 of this Mattress Topper Warranty, Harvest Green Mattress will, at its option, replace the Mattress Topper at a prorated charge to the purchaser plus transportation and/or shipping charges. The prorated replacement charged will be dependent on the year that the Mattress Topper is replaced.

If the Mattress Topper is replaced during the sixth (6th) year, the prorated replacement charge the purchaser pays will be fifty (50) percent of the original purchase price. If the Mattress Topper is replaced after the seventh (7th) year, the prorated replacement charge the purchaser pays will increase by ten (10) percent for each subsequent year of the prorated period. If the Mattress Topper is replaced in year ten (10) or any point thereafter prior to expiration of the Mattress Topper Warranty the prorated replacement charge will be 90% of the original purchase price.

The replacement will be of the same model and size as the original Mattress Topper purchased. In no event will a substitution model be used as a replacement except in the case of a discontinued Mattress Topper. In this event, a Mattress Topper of like build and design, at Harvest Green Mattress’ discretion, will be used as a replacement for the defective Mattress Topper. Replaced or repaired Mattress Toppers are subject to the same Mattress Topper Warranty as the original Mattress Topper. If you obtain a replaced or repaired Mattress Topper, the warranty term of the replaced or repaired Mattress Topper begins from the date of purchase of the original Mattress Topper. If applicable, a replacement mattress topper ends your sleep trial.

MAKING A CLAIM

To make a valid claim under this Mattress Topper Warranty, you must: Fill out a warranty ticket supplied when you contact support@harvestgreenmattress.com. This should include a brief narrative describing the defect and how it is affecting the performance of the Mattress Topper.

You must also provide:

Valid original proof of purchase demonstrating date of purchase and that the claimant is the original purchaser and still has the Mattress Topper.
Photographic evidence of the law tag evidencing that the law tag remains on the bed and has not been altered.
Photos of the defect if you believe it would help Harvest Green Mattress understand the nature of the defect, or if Harvest Green Mattress requests them.
Please send all requested documentation to support@harvestgreenmattress.com. You are responsible for submitting your claim with sufficient supporting documentation for Harvest Green Mattress to provide a remedy if necessary. Harvest Green Mattress reserves the right, in Harvest Green Mattress’ sole discretion, to require photographs, further information or descriptions, or to send a representative or independent mattress inspector to physically inspect the Mattress Topper prior to accepting your claim under this Mattress Topper Warranty. Your Mattress Topper Warranty may be voided if you refuse to cooperate with an investigation, provide adequate responses to requests, or comply with any provision of this Mattress Topper Warranty.

The serviceable area for all Harvest Green Mattress products is addresses within the 50 states of the United States only, including Alaska and Hawaii. If your Harvest Green Mattress product is located outside the USA, you are responsible for any costs associated with pick-up and return. Harvest Green Mattress is not responsible for any costs incurred from repackaging and cannot reimburse customers for a replacement box or packaging services.

DISCLAIMER: LIMITATIONS ON LIABILITY
To make a valid claim under this Mattress Topper Warranty, you must: Fill out a warranty ticket supplied when you contact support@harvestgreenmattress.com. This should include a brief narrative describing the defect and how it is affecting the performance of the Mattress Topper.

You must also provide:

  • Valid original proof of purchase demonstrating date of purchase and that the claimant is the original purchaser and still has the Mattress Topper.
  • Photographic evidence of the law tag evidencing that the law tag remains on the bed and has not been altered.
  • Photos of the defect if you believe it would help Harvest Green Mattress understand the nature of the defect, or if Harvest Green Mattress requests them.
  • Please send all requested documentation to support@harvestgreenmattress.com. You are responsible for submitting your claim with sufficient supporting documentation for Harvest Green Mattress to provide a remedy if necessary. Harvest Green Mattress reserves the right, in Harvest Green Mattress’ sole discretion, to require photographs, further information or descriptions, or to send a representative or independent mattress inspector to physically inspect the Mattress Topper prior to accepting your claim under this Mattress Topper Warranty. Your Mattress Topper Warranty may be voided if you refuse to cooperate with an investigation, provide adequate responses to requests, or comply with any provision of this Mattress Topper Warranty.


The serviceable area for all Harvest Green Mattress products is addresses within the 50 states of the United States only, including Alaska and Hawaii. If your Harvest Green Mattress product is located outside the USA, you are responsible for any costs associated with pick-up and return. Harvest Green Mattress is not responsible for any costs incurred from repackaging and cannot reimburse customers for a replacement box or packaging services.

DISCLAIMER: LIMITATIONS ON LIABILITY

To the maximum extent permitted by applicable law, Harvest Green Mattress and its authorized resellers, distributors, and/or suppliers make no representations, warranties, or conditions, express or implied, beyond those set forth in this warranty and non-puffery claims in Harvest Green Mattress marketing materials. Each of those parties disclaims any and all warranties or conditions, express, statutory, and implied. Some jurisdictions do not allow the limitation or exclusion of certain warranties or conditions, so some of the above exclusions may not apply to you. There are no warranties that extend beyond the face of this document.
In no event will Harvest Green Mattress or its resellers, distributors, and/or suppliers be liable for any damages, including without limitation any indirect, consequential, special, incidental, or punitive damages arising out of, based on, or resulting from your or any third party’s purchase and/or use of the product, even if Harvest Green Mattress or such other party has been advised of the possibility of such damages. These limitations and exclusions apply without regard to whether the damages arise from (1) breach of contract, (2) breach of warranty, (3) negligence, or (4) any other cause of action, to the extent such exclusion and limitations are not prohibited by applicable law. Some jurisdictions do not allow the limitation or exclusion of certain damages, warranties, or conditions, so some of the above limitations may not apply to you. In no case shall Harvest Green Mattress’ liability exceed the purchase price paid for the Mattress Topper giving rise to any such liability.

 

ARBITRATION

If a dispute arises between you and Harvest Green Mattress arising out of or relating to this Mattress Topper Warranty, that dispute will be resolved in accordance with the general dispute resolution provisions of the Harvest Green Mattress terms of service. The arbitration conducted pursuant to this provision will be deemed final and binding and will not be subject appeal absent extraordinary circumstances. You must seek arbitration for disputes arising out of this Mattress Topper Warranty prior to exercising any rights or seeking any remedies created by the Title I of the Magnuson Moss Warranty Act or any state law relating to consumer product warranties.

As in all other dispute situations under the Harvest Green Mattress terms of service, an arbitration concerning a dispute arising out of or relating to the Mattress Topper Warranty will not be combined with any other proceeding or arbitration against one of the parties. In addition, to the maximum extent permitted by applicable law, you will only be permitted to assert your own claim, and may not appear as a representative of the interests of any other person, entity, or class of consumers (including a private attorney general or otherwise). Some states do not allow the exclusion or limitation of incidental or consequential damages in connection with the sale of consumer products, so the above limitation or exclusion of incidental or consequential damages may not apply to you.

 

GOVERNING LAW

This limited Mattress Topper Warranty will be governed by the laws of the State of Illinois.

WARRANTOR

Harvest Green Mattress
3535 W 47th Street Chicago, IL 60632
support@harvestgreenmattress.com

 

Back to Top





Adjustable Beds

TEN-YEAR LIMITED ADJUSTABLE BED FRAME MANUFACTURER’S WARRANTY

Our Harvest Green Adjustable Bed Frames are warrantied by the manufacturer, Logicdata. Below are the terms of their warranty, included in the User Manual.

LIMITED WARRANTY:

Subject to the terms and conditions set forth herein, the manufacturer of this product, (“Logicdata”) warrants to the original retail purchaser for the time periods stated herein that the adjustable bed system purchased from an authorized reseller of genuine Logicdata/Harvest Green Mattress products is merchantable and free of defects and materials and is fit for the purpose of residential, non-hospital bedding. Floor samples are not warranted and are purchased AS IS. This warranty applies only to genuine Logicdata products, and without limiting the foregoing, does not apply to power cords or other accessories supplied by the seller or other parties.

(i) During Years 1 through 2: Seller warrants that, during the two year period after the Warranty Start Date, the Products (including all Structural Parts (as defined below)) will be free from defects in materials and workmanship; and
(ii) During Years 3 through 10 for Structural Parts: Seller warrants that, during the third through tenth years after the Warranty Start Date, all steel and aluminum structural parts contained in the Products (the “Structural Parts”) will be free from manufacturing defects.
In order to be eligible for service under the Product Warranty, Buyer (or where applicable Buyer’s Customer) must comply with the terms of this Product Warranty. The Product Warranty for a Product begins on the Warranty Start Date, and the Product Warranty lasts for the two different periods described above. The Product Warranty for a Product terminates immediately upon any sale or transfer of such Product by Buyer’s Customer.


Coverage during Year 1: If a Product has defects in materials or workmanship during the First Year, Seller will supply a new or refurbished replacement Product or Product part free of charge to (as instructed in writing by Buyer) Buyer or Buyer’s Customer, upon the terms of this Addendum B. Seller will pay all shipping costs to deliver such replacement parts to a location within the United States.
Coverage during Years 2: If a Product has defects in materials or workmanship during the second year after the Warranty Start Date, Seller will supply a new or refurbished replacement Product or Product part free of charge to (as instructed in writing by Buyer) Buyer or Buyer’s Customer, upon the terms of this Addendum B, except that Buyer will pay all shipping costs to deliver such replacement Product or part for all warranty claims made after the First Year.
Coverage during Years 3 through 10 for Structural Parts: Structural Parts do not include any electrical or electronic parts or components such as drive motors and massage motors. If any Structural Part has a manufacturing defect during the third through tenth years after the Warranty Start Date, Seller will supply a new or refurbished replacement Structural Part free of charge to (as instructed in writing by Buyer) Buyer or Buyer’s Customer. Buyer will pay all shipping costs to deliver such replacement Structural Parts for all warranty claims made during the third through tenth years after the Warranty Start Date.

 

START OF THE WARRANTY PERIOD:

The warranty periods stated above will commence on the date of the first retail purchase of the adjustable bed system from an authorized Logicdata reseller, provided that proof of purchase and warranty registration occur within the time and in the manner set forth below. In the case of replacement parts provided by Logicdata, the warranty will apply to the original warranty period and will not extend beyond such period.

NO OTHER WARRANTY EXPRESS OR IMPLIED:

The foregoing express warranty is the only warranty by Logicdata and all other express warranties or warranties implied by law or otherwise (including without limitation, any implied warranty of fitness for a particular purpose) are hereby denied and disclaimed to the full extent permitted by applicable law.

EXCLUSIONS FROM WARRANTY:

1. Any Product used at any time for commercial or medical purposes or any purpose other than residential consumer use.
2. Any Product which is not purchased new.
3. Any Product which is purchased through any reseller who is not authorized by Buyer to resell the Product.
4. Any modifications to the Products or any damage caused by the modifications.
5. Batteries, mattresses, fabric, sheets, pillows, or any items supplied by Buyer or by third parties (including without limitation Buyer’s Customer).
6. Labor, service, handling, or other costs or fees to remove any defective Product or Product part or install any replacement Product or Product part.
7. Any damage to the Product caused by any of the following:
• Buyer or third parties,
• accidents, fire, flood, “acts of God,” or other actions or events beyond the reasonable control of Seller,
• any unauthorized service or repairs or the improper installation of replacement parts,
• improper handling (including without limitation during shipping) or physical or electrical abuse or misuse,
• ordinary wear and tear, or
• any failure to operate the Product in compliance with the operation and maintenance procedures, instructions, and guidelines contained in the Product Owner’s Manual (which is available online at www.[web site address].com/warranty), including without limitation any failure to follow: (a) the recommended weight restrictions or (b) the guidelines for proper distribution of weight on the Product.
8. Any other costs or expenses not covered by the Product Warranty.
Product Warranty claims must be made within thirty (30) days after Buyer, or Buyer’s Customer, becomes aware of a defect and within the applicable Product Warranty periods described above. Product Warranty claims after such times are not valid claims. Buyer or Buyer’s Customer must provide to Seller: (a) an original proof of purchase in the form of the original sales receipt (in digital or physical form), packing slip, purchase confirmation, or credit card statement, (b) the name of the person or entity from whom Buyer’s Customer purchased the Product, and (c) the serial number of the Product.
Buyer will guide Buyer’s Customers through the Product Warranty service process. Seller will provide Buyer with written troubleshooting steps to evaluate whether a Product Warranty claim is covered. Buyer’s Customer must undertake these troubleshooting steps in order to determine whether the Product Warranty claim is covered. If Seller delivers replacement parts to Buyer or Buyer’s Customer, Seller can provide instructions for the removal of the defective part and installation of the replacement part. Buyer or Buyer’s Customer will be responsible for removing any defective Product or Product part and installing any replacement Product or Product part, including without limitation any labor, service, and handling fees and costs. Neither Buyer nor Buyer’s Customer may send a defective Product or defective part to Seller without a return material authorization number issued by Seller. Upon Seller's request, Buyer must return, or must ensure that Buyer’s Customer returns, any defective Product or defective parts to Seller within thirty (30) days after Buyer or Buyer’s Customer receives the replacement Product or part, provided that Seller will be responsible for the shipping costs to return such defective Product or part. If Buyer or Buyer’s Customer do not return the defective Product or all defective parts to Seller within the thirty (30) day period, Buyer will pay to Seller the costs of the replacement Product or parts, including without limitation any shipping costs incurred by Seller in shipping such replacement Product or parts.
Seller shall have a reasonable opportunity to inspect the Products at issue. For any Product which Seller determines does not conform to the Product Warranty, Seller’s sole liability and obligation, and Buyer’s sole and exclusive remedy, shall be, at Seller’s sole discretion, either to repair or replace any such Product. If the Product or any replacement part is not available for any reason, Seller may provide a replacement product or part of comparable quality and price. A Product Warranty period is not extended if Seller repairs or replaces the Product or any part of the Product.
The Product Warranty is limited to Buyer and Buyer’s Customers located in the 50 U.S. States.

EXCLUSIVE LIMITED REMEDY:

The sole and exclusive remedy for any item which fails to meet the express written warranty set forth above shall be, at Logicdata’s option, either repair or replacement of the defective item. Logicdata may require reasonable evidence of the existence of a defect, and Logicdata customer service staff will discuss specific requirements with the purchaser based on the defects identified by the purchaser. Replacement parts will be provided at no cost to the purchaser, provided that the defective parts are delivered to Logicdata, unless Logicdata instructs otherwise in the claims process (see below). Subject to advance approval by Logicdata, it will also pay reasonable shipping costs for returns requested by Logicdata and replacement parts or bedding systems.

CLAIMS PROCESS:

Prior to contacting Logicdata (800)-305-1925, please refer to the TROUBLESHOOTING section of this Manual and also ensure that use and maintenance instructions in this Manual have been followed. The following process must be followed to initiate a warranty claim: (1) during the applicable warranty period stated above, contact Logicdata customer service to initiate the claim and provide proof of status as the original retail purchaser from an authorized Logicdata products reseller and prior timely registration of the product;  (2) identification of suspected defect and compliance with Logicdata requests for documentation or other evidence of the defect, such as return of parts to Logicdata, the cost of which will be paid by Logicdata if the defect is confirmed by it or inspection by an authorized Logicdata service technician or other person approved in writing for that purpose by Logicdata; and (3) remedy by Logicdata as stated herein.

LIMITATION OF LIABILITY:

In no event shall Logicdata be liable for incidental or consequential damages of any kind or nature whatsoever caused by or arising out of any product defects, and the sole and exclusive remedy shall be repair or replacement of defective items within warranty to the extend and in the manner provided herein.

Back to Top





Pillows

ONE-YEAR LIMITED PILLOW WARRANTY

Beginning on the date of purchase, your new Harvest Green Queen Pillow, Harvest Green Side Sleeper Pillow (the “Pillow”) is covered by a one-year limited warranty (the “Pillow Warranty”). This Pillow Warranty extends to the original purchaser of the Harvest Green Queen Pillow, Harvest Green Side Sleeper Pillow (“Pillow”), and extends to all Pillows purchased directly from Harvest Green Mattress (“Harvest Green Mattress”). The “original purchaser” for the purposes of this Pillow Warranty is the first purchaser of the Pillow from Harvest Green Mattress. This Pillow Warranty is not transferable and applies only to Pillows purchased from Harvest Green Mattress by the original purchaser.

Harvest Green Mattress warrants the Pillow against the defects in material and workmanship for a period of one year from the time your Pillow is purchased by you, when the Pillow is used normally for its intended purposes.

YOUR RESPONSIBILITIES

In the event of a defect, Harvest Green Mattress’ sole and exclusive liability and your sole remedy under this Pillow Warranty will be, at Harvest Green Mattress’ option, to provide a replacement, subject to your fulfillment of the requirements set forth below.

To get the benefit of this Pillow Warranty, you must return your Pillow to Harvest Green Mattress or the product manufacturer and provide Harvest Green Mattress with proof of the original date of purchase as well as proof that the Pillow was in fact returned. Harvest Green Mattress is not responsible for any costs incurred from repackaging and cannot reimburse customers for a replacement box or packaging services.

THE PILLOW WARRANTY DOES NOT COVER

(a) minor imperfections and slight cosmetic flaws; (b) normal wear and tear; (c) tears, stains, soiling, burns, and discolorations that occur over time; (d) dampness or mold; (e) firmness preference or a change in comfort; (f) allergies and sensitivities; (g) naturally occurring cotton, wool, or latex aromas; and (h) Products sold or given away as promotional items, “as is”, or “floor models.” In addition, this Warranty does not cover conditions resulting from abusive handling, misuse, or neglect, and the following, if found upon inspection, will void your Warranty: (a) damage of the pillow to misuse or abuse; (b) any unsanitary condition; (c) burns; (d) improper or inadequate return packaging; (e) missing law label; (f) improper use; (g) attempting to clean the Product in an inappropriate manner; and (h) improper storage of the Product. This Warranty does not cover shipping charges associated with returning the damaged Product or with shipping any replacement Product. This warranty excludes: (a) minor imperfections and slight cosmetic flaws; (b) normal wear and tear; (c) tears, stains, soiling, burns, and discolorations that occur over time; (d) dampness or mold; (e) firmness preference or a change in comfort; (f) allergies and sensitivities; (g) naturally occurring cotton, wool, or latex aromas; and (h) Products sold or given away as promotional items, “as is”, or “floor models.” In addition, this Warranty does not cover conditions resulting from abusive handling, misuse, or neglect, and the following, if found upon inspection, will void your Warranty: (a) damage of the pillow to misuse or abuse; (b) any unsanitary condition; (c) burns; (d) improper or inadequate return packaging; (e) missing law label; (f) improper use; (g) attempting to clean the Product in an inappropriate manner; and (h) improper storage of the Product. This Warranty does not cover shipping charges associated with returning the damaged Product or with shipping any replacement Product.

MAKING A CLAIM

To file a claim under this warranty, please submit a request to support@harvestgreenmattress.com. Evidence of a defect and proof of purchase must be included. The address for returns will vary depending on the Pillow and will be provided to you once Harvest Green Mattress has reviewed your submissions and determine that there is in fact a defect covered by this Pillow Warranty. In the event of a defect, Harvest Green Mattress will ship a replacement to you upon proof that you returned the defective Pillow.

Replaced Pillows are subject to the same Pillow Warranty as the original. For example, if you obtain replacement that are the same style and price as the original, then the Pillow Warranty term of the replaced Pillow begins from the date of purchase of the original.

The serviceable area for all Harvest Green Mattress products is addresses within the 50 states of the United States only, including Alaska and Hawaii. If your Harvest Green Mattress product is located outside the USA, you are responsible for any costs associated with pick-up and return. Harvest Green is not responsible for any costs incurred from repackaging and cannot reimburse customers for a replacement box or packaging services.

DISCLAIMER: LIMITATIONS ON LIABILITY

To the extent permissible by applicable law, the Pillow is provided “as is” and this Pillow Warranty and any implied warranties are your exclusive warranties and replace all other warranties or conditions, express or implied. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Some states or other jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you. You may also have other rights that vary from state to state and jurisdiction to jurisdiction.

To the maximum extent permitted by applicable law and except as set forth in this Pillow Warranty, in no event will Harvest Green Mattress or its suppliers be liable for procurement of substitute products or other special, incidental, consequential, or indirect damages arising out of or related to the Bedding or its use by you or any third party, whether under theory of contract, tort (including negligence), indemnity, product liability, or otherwise. This limitation will apply even if Harvest Green Mattress has been advised of such damages and notwithstanding the failure of essential purpose of any limited remedy. Harvest Green Mattress’ total liability will not exceed the purchase price paid for the pillow giving rise to such liability.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you.

ARBITRATION

If a dispute arises between you and Harvest Green Mattress arising out of or relating to this Pillow Warranty, that dispute will be resolved in accordance with the general dispute resolution provisions of the Harvest Green Mattress terms of service. The arbitration conducted pursuant to this provision will be deemed final and binding and will not be subject appeal absent extraordinary circumstances. You must seek arbitration for disputes arising out of this Pillow Warranty prior to exercising any rights or seeking any remedies created by the Title I of the Magnuson Moss Warranty Act or any state law relating to consumer product warranties.

As in all other dispute situations under the Harvest Green Mattress terms of service, an arbitration concerning a dispute arising out of or relating to the Pillow Warranty will not be combined with any other proceeding or arbitration against one of the parties. In addition, to the maximum extent permitted by applicable law, you will only be permitted to assert your own claim, and may not appear as a representative of the interests of any other person, entity, or class of consumers (including a private attorney general or otherwise). Some states do not allow the exclusion or limitation of incidental or consequential damages in connection with the sale of consumer products, so the above limitation or exclusion of incidental or consequential damages may not apply to you.

GOVERNING LAW

This limited Pillow Warranty will be governed by the laws of the State of Illinois.

WARRANTOR

Harvest Green Mattress
3535 W 47th Street Chicago, IL 60632
support@harvestgreenmattress.com

Back to Top

Our Design Specifications | Harvest Green Mattresses